I am a current patient of Eunoia Medical. How can I book an appointment?

If you are a current or active patient of Eunoia Medical, you can book your appointments online via the AVA Connect Patient Portal.

If your portal is not working properly, please email AVA Support at support@avaindustries.ca.

I have an appointment booked but I haven’t received any messages or guidance on what to do.

As outlined in our Patient Agreement, your provider will send you a text message at the time of your appointment (or within 5- 10 minutes of start time.) Occasionally your provider is behind and will send you a message when she is ready.

If 15 minutes have elapsed since your appointment time and you have not received a text message from your provider, please email hello@eunoiamedical.ca.

I am a newly accepted patient and have completed my Meet + Greet. What should I do now?

If you are a newly accepted patient and have not yet set up an account on AVA Connect, you can do so by clicking here.

All appointments must be exclusively booked, cancelled and rescheduled via the virtual patient portal. 

I need to cancel my appointment. What should I do?

If you need to cancel your appointment, please refer to the Eunoia Patient Agreement (linked above.)

Note: This policy is strictly enforced and cancellation of appointment requires a minimum of 24 hours notice to avoid a cancellation fee.

I need to complete a questionnaire as requested by my provider for my mental health. What should I do?

Eunoia Medical utilizes Greenspace, an innovative measurement-based care platform to collect data from our patients regarding their progress with therapy.

Participating in the Greenspace platform is optional but recommended. Questionnaires will be sent to your cell phone or email for you to complete, and you will be able to review the data with your provider during your appointment.

When you complete your Meet + Greet, you should get an email inviting you to create a patient account on Greenspace. Please notify us if you have any questions.